Shipping policy
At TenniSolutions, we are committed to delivering your order as quickly and reliably as possible.
Order Processing
- Orders are processed within 1–2 business days.
- Orders are not processed or shipped on holidays.
- You will receive a confirmation email once your order has been shipped, including tracking information.
Shipping Times
Estimated delivery times:
- United States: 3–7 business days
- International: 7–15 business days
Please note that delivery times may vary depending on your location and external factors such as customs delays or carrier issues.
Shipping Rates
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- We may offer free shipping promotions, which will be clearly indicated on the website.
International Shipping
- We ship internationally.
- Customers are responsible for any customs duties, taxes, or import fees that may apply.
- These charges are determined by your local customs authority and are not controlled by TenniSolutions.
Order Tracking
- Once your order ships, you will receive a tracking number via email.
- Please allow up to 24 hours for tracking information to update.
Lost or Delayed Packages
- If your package is delayed, please allow a few extra days before contacting us.
- If your package is marked as delivered but you have not received it, please check with neighbors or your local carrier.
- If the issue persists, contact us at sales@tennisolutions.net and we will assist you.
Incorrect Address
- Please ensure your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrectly provided addresses.
Damaged Items
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging.
- We will work with you to resolve the issue as quickly as possible.