Shipping Policy
Thank you for shopping with TenniSolutions!
We aim to ensure your order arrives quickly and safely. Please review our shipping policy below.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email.
You will receive another notification when your order has shipped.
During high-volume periods (such as product launches or holidays), processing times may be slightly longer.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| International Shipping* | 7–15 business days | Calculated at checkout |
*International orders may be subject to customs clearance delays beyond our control.
Note: Delivery times are estimates provided by carriers and may vary depending on location, weather conditions, or carrier delays.
3. Shipping Locations
We currently ship to:
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All U.S. states and territories
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Selected international destinations
If your country or region isn’t available at checkout, please contact us at info@tennisolutions.com and we’ll do our best to assist you.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number.
You can track your order directly through the link provided or via the carrier’s website.
5. Customs, Duties, and Taxes (International Orders)
TenniSolutions is not responsible for any customs or import taxes that may apply.
All fees (such as tariffs, duties, and customs charges) are the customer’s responsibility.
6. Lost, Stolen, or Damaged Packages
We are not liable for packages once they have been shipped and marked as delivered by the carrier.
If your order is lost or arrives damaged:
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Please contact the shipping carrier directly to file a claim.
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Notify us at info@tennisolutions.com — we’ll do our best to help resolve the issue.
7. Address Changes or Errors
Please ensure your shipping address is correct at checkout.
We cannot modify an address after the order has shipped, and we are not responsible for orders sent to incorrect or incomplete addresses provided by the customer.
8. Returns & Exchanges
For information about returns, please refer to our Return Policy.
If you have questions about your order, contact us at info@tennisolutions.com with your order number.
9. Contact
If you have any shipping questions or special requests, please contact:
TenniSolutions
📧 info@tennisolutions.com