Refund Policy

Thank you for shopping with TenniSolutions!
We want you to love your purchase. If for any reason you’re not completely satisfied, you can return your item — no problem.

1. Easy 30-Day Returns

We accept returns within 30 days of delivery, even if the product has been used.
We only ask that it’s returned in good condition, without excessive wear or damage, and ideally in its original packaging.

A proof of purchase (order number or receipt) is required to process your return.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Final-sale or clearance products

  • Customized or personalized products (unless defective)

If you’re unsure whether your item qualifies, email us at info@tennisolutions.com and we’ll help right away.

3. How to Start a Return

To start a return, simply email us at info@tennisolutions.com with:

  • Your order number

  • The item(s) you wish to return

  • A short note explaining why you’d like to return it

Once approved, we’ll send you the return shipping instructions.
Please do not send items back without notifying us first.

Note: Return shipping costs are the customer’s responsibility unless the item arrived defective or damaged.

4. Exchanges

Need a different product or want to try a new model?
We’ll happily exchange your item once we receive your return. If the replacement is unavailable, we can issue store credit or a refund instead.

5. Refunds

Once we receive and inspect your return, we’ll notify you that it has been received.
Approved refunds will be processed to your original payment method within 5–10 business days.

Please note it may take additional time for your bank or credit card company to post the refund.

6. Damaged or Defective Items

If your order arrived damaged or defective, please contact us within 7 days of delivery at info@tennisolutions.com, including:

  • A brief description of the issue

  • Photos or a short video of the problem

We’ll replace or refund the product at no additional cost.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank or card account again.

  2. Contact your credit card company or bank (some institutions take longer to process refunds).

  3. If you still need help, email us at info@tennisolutions.com and we’ll look into it immediately.

8. Sale Items

Discounted or sale items can also be returned — we believe in keeping it fair.
If you’re not satisfied, just let us know within 30 days.

9. Return Address

TenniSolutions
Attn: Returns Department
1688 Prince Avenue, Apt 103
Athens, GA 30606, United States
📧 info@tennisolutions.com

10. Questions

If you have any questions about returns, refunds, or exchanges, please reach out anytime at info@tennisolutions.com.
We’re here to help and make sure you have the best experience possible.